The DocuSeller platform

Every step connected.
Your team in control.

One place to prepare resale documents, coordinate the work, and manage the result. Built around the way community management companies operate.

  • Reusable preparation
  • Clear responsibilities
  • Portfolio-wide control
A connected resale workflowFrom request to release.Illustrative process · configured by your team
  1. 01 / Prepare

    Source files, records, and reusable answers

    Package assembled
  2. 02 / Coordinate

    Buyer inputs and automatic follow-up

    Information collected
  3. 03 / Review

    Your team approves the final package

    Manager approval
  4. 04 / Deliver & report

    Release controls and earnings visibility

    Ready for release

Explore the platform

The right tools for the work at hand.

Explore each area to see how your team can prepare documents, maintain community information, and coordinate day-to-day work.

Document Automation

Create reusable letters and forms, connect preparation steps, and deliver packages with the right information and review.

Dynamic Letters

Reusable document preparation

Create reusable letters with a block-based editor. Populate owner, property, and accounting details from available records, then review the result before it goes out.

  • Block-based editor with headings, text, images, tables, signatures, and more
  • Dynamic tokens auto-fill owner, property, and accounting data
  • AI-powered generation from voice, images, or plain-text prompts

Dynamic Forms

Forms built around your process

Collect the information your community needs with configurable fields, validation, conditional visibility, and file uploads. Share forms through a public response link.

  • Rich field types including signatures, file uploads, and address lookups
  • Conditional visibility rules show fields based on prior answers
  • Shareable public links for anonymous form submissions by residents

Workflow Automation

Workflows your team controls

Design preparation workflows around your company’s procedures. Connect approvals, notifications, conditions, and delays in a visual builder, with a clear place for staff decisions.

  • Visual drag-and-drop builder with approvals, conditions, delays, and AI steps
  • Branch logic that adapts to your unique business rules
  • Reuse and adapt workflows as your procedures change

Campaigns

Targeted campaigns, clear responses

Send personalized requests to owners, residents, or associations. Collect responses through a shared link and review each submission in context.

  • Campaign builder with dynamic tokens and branded templates
  • Public shareable links for anonymous campaign responses
  • Response tracking with individual detail views per submission

Products

Products ready for your portfolio

Products are what make DocuSeller infinitely flexible. Bundle letters, forms, and files into a product — then assign workflows that execute automatically when ordered. Because you control what gets built and which flow runs, any business scenario becomes possible.

  • Bundle letters, forms, files, and accounting data into sellable products
  • Assign custom workflows that trigger automatically on each order
  • Configurable pricing with base price and processing speed options

Designed to work together

Less assembly.
More oversight.

Connect the tools to your process, with people responsible for the decisions.

Preparation assistance

Start with a draft.
Keep the final say.

Use available records and source material to help prepare letters, forms, and questionnaire answers for review.

Explore AI assistance
Workflow automation

Your procedure.
Built into the process.

Connect conditions, buyer responses, tasks, and approvals. Reuse the steps that work across your products.

Explore workflows

The complete resale operation

Built for the details
that make the difference.

From association-specific pricing to the final earnings statement, explore the controls that support your team at every stage.

Portfolio

Set the standard. Keep each community’s rules.

Manage a shared resale offering without rebuilding it for every association.

Company-wide products

Create shared products and choose which associations offer them. Maintain a common starting point across your portfolio.

Association-specific configuration

Set local prices, availability, and permitted workflow choices while keeping the company’s process in place.

Master and sub-associations

Configure master-association product options and show the association on each checkout package and receipt line.

Reusable pricing and delivery options

Offer product tiers and rush choices with business-day handling times. Set the options your buyers can select.

Preparation

Stop rebuilding the same package.

Connect the documents, current records, and answers your team needs to prepare an order.

Connected accounting records

Use supported Caliber and Vantaca connections for association, property, account, and document data. Available fields depend on the provider and permissions.

Shared knowledge with local answers

Maintain reusable company questions and association-specific answers. Review proposed knowledge updates and set expiration dates.

AI-assisted questionnaires

Collect a buyer’s questionnaire and use available records to help prepare answers. Review unanswered questions and supporting information before release.

Letters, forms, and assessment schedules

Build reusable documents with property and owner data, named assessment schedules, staff contact details, and saved signatures.

Documents from the right source

Bring stored and connected accounting files into a package. Organize document audiences, generate PDFs, watermark files, and assemble downloads.

Fulfillment

Know what needs attention next.

Keep exceptions, missing information, and release decisions attached to the order.

An actionable order queue

See orders needing attention, their due dates, and the work holding them up. Follow package progress and the activity trail from one place.

Document and package review

Route work to reviewers, correct forms and letters, and add source files before approving the package for release.

Automatic buyer reminders

Configure reminders on products and follow them on orders while required buyer information is outstanding.

Scheduled release

Hold completed packages for their selected delivery date and release time. Staff can inspect and adjust a hold when circumstances change.

Order communications and sharing

See recorded workflow communications alongside order activity. Share completed order items by email with the intended recipients.

Automation

Let the process carry the routine work.

Build around your company’s procedures, including the places a person must decide.

Visual workflows and templates

Combine documents, forms, conditions, tasks, notifications, and approvals. Reuse templates and subflows for recurring transactions.

Forms, campaigns, and signatures

Collect information, acknowledgments, and electronic signatures through a shared link. Workflows can wait for a response and then continue.

Tasks and exception handling

Assign follow-up work, retain context, and configure retries or recovery paths when an automated step cannot complete.

Test orders before launch

Use the purchase simulator and workflow evaluations to exercise checkout, fulfillment, and human checkpoints before offering a product to buyers.

Scheduled and event-driven work

Start configured workflows from purchases, schedules, manual actions, responses, and webhooks. Inspect execution and delivery records.

Buyer experience

Reduce buyer requests to your office.

Let purchasers find order information and complete their part without creating another task for your team.

Your branded storefront

Let buyers search properties, see package contents, and order online with your company’s identity. Custom-domain availability follows your partnership configuration.

Clear status and required actions

Show progress, forms that still need attention, and available documents on the buyer’s order page.

Upgrades after purchase

Let buyers purchase eligible changes to an order item’s options without starting a replacement order. Keep the upgrade outcome and history together.

Saved payment methods

Let returning buyers choose to save and reuse supported payment methods. Configure whether work waits while an ACH payment clears.

Purchaser business workspaces

Reduce requests to resend documents with purchaser workspaces for shared order visibility. Purchasers manage their own colleagues, verified domains, and earlier-order preferences.

Earnings

See what the resale business earns.

Give owners and finance teams a clearer view of sales, deductions, and reporting.

Earnings overview

Review revenue trends and the performance of communities and products from the Earnings workspace.

Gross and net order amounts

Choose whether staff see buyer-paid or net amounts in the order view. Keep transaction amounts meaningful for the people using them.

Scheduled reports and statements

Create recurring revenue reports and inspect the resulting statements. Generate a statement on demand when you need a different reporting period.

Payments and refunds

Connect document sales to payment, refund, and transaction records so your team can investigate the financial side of an order.

Team & access

Give each person the access they need.

Support a growing management team without sharing credentials or losing association boundaries.

Company team workspace

Invite colleagues, manage roles, and limit access to assigned associations or a staff roster.

Workspace directory connections

Connect supported Google Workspace and Microsoft 365 directories, with administrator consent, to find people to invite.

Community and ownership context

Keep association, unit, owner, board, and staff records connected to the document process. Review related account and community information where supported.

Accountable activity

Inspect order, workflow, communication, and team activity records to understand what happened and who needs to act.

Assistance

Make setup and ongoing changes easier.

Use assisted preparation where it helps, with your team responsible for the final result.

AI-assisted onboarding and imports

Extract candidate records from existing material, review the proposed data, and make corrections before accepting it.

Voice and text assistance

Ask the assistant for help with supported tasks in voice or text. Configure action approvals to fit your team’s responsibilities.

Drafting and document extraction

Turn instructions or source material into draft letters and forms. Refine the result with the source records and a reviewer.

Connected work tools

Use configured workspace, file, email, and calendar connections alongside tasks and campaigns. Confirm the services and permissions needed during setup.

Make it work for your company

See your resale process
in DocuSeller.

Bring a package, a community exception, and the step that takes the most coordination. We’ll walk through how the pieces fit together.